Shipping policy

Nickel Eyes ElectroSports | Last updated: October 20, 2026

Processing time

In-stock boards ship within 1-3 business days from Cape Canaveral, Florida. Boards that aren't in stock are built on demand and can take up to 9 days to produce, then ship after that, so plan for the shipping time on top. Orders placed on weekends or holidays are processed the next business day. Hats and other made-to-order apparel are produced on demand. They take 3-7 business days to produce and may ship separately from the rest of your order. You'll get an email with tracking as soon as each package ships.

Where we ship

We currently ship to addresses in the contiguous United States (the lower 48 states). Shipping to Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO military addresses isn't guaranteed, and availability may vary because lithium batteries have extra carrier restrictions. Please contact us before ordering. International orders need extra attention and coordination, so please message us directly before you order. Wherever you are, reach out and we'll confirm availability and shipping costs for your country, then send you a custom quote. Pricing, tariffs and shipping costs differ from market to market. Apparel and stickers have no battery restrictions and can ship to all US addresses.

Carriers and costs

Boards ship via UPS, FedEx or USPS. Apparel and stickers also ship via UPS, FedEx or USPS.

  • Boards: Free shipping. Every order over $50 ships free, and orders under $50 pay shipping, calculated at checkout.
  • Apparel and stickers: Shipping is calculated at checkout. Orders over $50 still ship free.

Typical ground transit is about 2-7 business days after your order ships. These are estimates, not guarantees.

Lithium battery shipping rules

Our electric skateboards contain lithium-ion batteries, which federal transportation rules regulate as hazardous materials. For safety and compliance:

  • Boards ship by ground only. Expedited, overnight and air shipping aren't available for boards.
  • Some destinations that can only be reached by air can't receive boards.
  • Packages carry the required battery markings. Please don't remove them, and keep the box if you might need to return the board.
  • Spare or replacement batteries may have extra shipping limits.

Signature and addresses

Please double-check your address at checkout. Boards may require a signature on delivery, at our discretion. If a package comes back to us because of an incorrect address or a missed pickup, reshipping costs are your responsibility.

Damaged packages

Inspect your package when it arrives. If the box or item is damaged, take photos before unpacking further, keep all packaging, and email info@nickeleyes.com within 24 hours of delivery. We'll handle the carrier claim and make it right under our Refund Policy.

Lost or late packages

If tracking hasn't updated in 5 business days, or it shows delivered but you can't find the package, check with neighbors and your local carrier office, then email us. We'll open a trace with the carrier and send a replacement or refund once the carrier confirms the loss. We aren't responsible for packages stolen after the carrier confirms delivery to the correct address, but we'll help you file a claim.

Sales tax

Applicable Florida and local sales tax, or the sales tax for your state, is calculated at checkout.

Contact

Nickel Eyes ElectroSports

210 Pierce Avenue, Cape Canaveral, FL 32920

Email: info@nickeleyes.com | Phone: (321) 505-6675