Refund policy

Nickel Eyes ElectroSports | Last updated: October 20, 2026

We want you stoked on your board. If something isn't right, here's how returns work.

Return window

You can request a return within 30 days from the date of delivery. Email info@nickeleyes.com with your order number before sending anything back. We'll reply with a Return Merchandise Authorization (RMA) number and the return address. Packages that arrive without an RMA may be refused.

Condition and restocking fee

  • Unridden boards: Boards returned within 30 days of delivery, unridden, in like-new condition and in the original packaging with the remote, charger, all accessories and paperwork, get a full refund of the product price with no restocking fee.
  • Ridden boards: Boards that have been ridden but are otherwise in like-new condition, complete and in the original packaging, can be returned within the same window with a 10% restocking fee.
  • Not accepted: Boards with crash or impact damage, water damage, modifications, heavy wear or missing parts can't be returned for a refund.
  • Defects: Defects are covered by our warranty instead (see below), and no restocking fee applies to items that arrived damaged or defective.

Return shipping

You pay return shipping on change-of-mind returns. For confirmed defects or damage on arrival, we send you a prepaid return label. Boards contain lithium batteries and must ship by ground with the proper battery labeling. We'll tell you how to package yours. Use a trackable service; we can't refund items lost on the way back to us.

Damaged or defective on arrival

If your order arrives damaged or doesn't work out of the box, email info@nickeleyes.com within 24 hours of delivery with your order number, photos of the item and box, and a short description. Keep all packaging. Once we confirm the issue, we'll send you a prepaid return label and arrange a repair, replacement or refund.

Refund timing

Once we receive and inspect your return, we'll email you to confirm whether it's eligible. Approved refunds are processed to your original payment method within 7 business days of when we receive the returned item. Your bank or card issuer may take a few more days to post it. Original shipping charges are non-refundable unless the item arrived damaged or defective.

Non-returnable items

  • Boards with crash, impact or water damage, modifications, heavy wear or missing parts (warranty still applies to defects)
  • Custom, made-to-order and print-on-demand apparel, including hats, unless it arrived damaged or misprinted
  • Stickers and gift cards
  • Items marked final sale

Exchanges

Want a different board or size? Return the original under this policy and place a new order.

Warranty

Problems that show up after the return window are handled under our 12-month limited warranty. See our Warranty page for coverage and exclusions. Batteries are covered for manufacturing defects only; normal wear and tear, crash or impact damage, water damage, misuse and modifications are not covered.

Contact

Nickel Eyes ElectroSports

210 Pierce Avenue, Cape Canaveral, FL 32920

Email: info@nickeleyes.com | Phone: (321) 505-6675